Refund Policy

Effective 1 August 2026.

Short version: bookings are non-refundable. If we cancel, you get your money back in full.

A. Bookings

We do not offer refunds on bookings. Once booked, the bay is held for you and taken off sale.

The reservation deposit is non-refundable. For a standard booking this is a flat $25 per bay; for parties it is the party deposit ($200 for 20 people, $300 for 30 people).
No-shows forfeit the booking in full.
Arrive late and we give you what is left of your session, with no extension or partial refund.
A smaller group than booked: no refund of the difference on the day.
A session ended for a safety breach, abuse, or impairment: no refund.

If we cancel for any reason, you are refunded in full within 4 business days of the event date. We process it and email you.

Refunds go back to the card you paid with.

We do not sell merchandise, so there is nothing to return.

Gift cards are not refundable. We honor gift cards issued by the previous owner of the business; we are not selling new gift cards at this time.